Parman Consulting

Preparing to lay off 150 employees, a manufacturer cuts a substantial check and retains a professional outplacement firm to develop and implement a career counseling program. But months after the program is started, many of the displaced employees still are collecting unemployment benefits. Some have filed lawsuits against the manufacturer.

Process Design encompasses both the identification of existing processes and designing the "to-be" process. Areas of focus include: representation of the process flow, the actors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms.