Parman Consulting

One of the most important advantages of BPO is the way in which it helps to increase a company's flexibility. However, several sources have different ways in which they perceive organizational flexibility. Therefore business process outsourcing enhances the flexibility of an organization in different ways.

Financial Shared Services, a new report from Business Intelligence, is your definitive guide to creating a customer-centric finance shared services organization (SSO). Based on in-depth analyses of eight corporations, who collectively work out of shared services centres throughout the world, this report shows that leading SSOs are migrating from a primarily cost saving focus in value creation to becoming truly customer-centric stand-alone business units.

Preparing to lay off 150 employees, a manufacturer cuts a substantial check and retains a professional outplacement firm to develop and implement a career counseling program. But months after the program is started, many of the displaced employees still are collecting unemployment benefits. Some have filed lawsuits against the manufacturer.

Process Design encompasses both the identification of existing processes and designing the "to-be" process. Areas of focus include: representation of the process flow, the actors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms.