Your business case is our plan

Service Level Agreement and Quality Check

We work with our clients to deliver either workstreams of resource or more tactical deployments in areas such as QA and vendor management.

We have accumulated a comprehensive understanding of finance transformation and business systems implementation programmes specifically in respect to project roles and responsibilities and when particular types of resource will be required throughout the lifecycle of the programme.

We are sensitive to the significant investment such programmes require and recognise any blockage to the supply of resource can trigger expensive delays. As such our service levels are designed to accelerate effective resource provision in a project environment as opposed to business-as-usual functions.

Other benefits include:

  1. Team Value Proposition - Our contractors are engaged and provided to site as a ParMan Consulting team. Acting as a Project Partner, we introduce measures (deployed on and offsite) to ensure the team gels and thus delivers more value to our clients through the pooling of ideas and experiences. All of our PMO consultants are PMP, PRINCE2, ITIL certified.
  2. Team Retention - Contractor retention is assured through the conduct of individual onsite contractor reviews. We will continually assess each contractor's personal situation, seeking to resolve external issues to avoid disruption.
  3. Back Office Efficiency - Our administrative processes are geared to support projects. We use a web based timesheet & authorisation system, which enables disparately located contractors to complete work records and for these to be signed off by clients over a secure web portal. The system facilitates self-service client management reporting, which can be used by the PMO as a tool to audit contractor utilisation.
  4. Market Intelligence - Ongoing market intelligence is provided to the Client throughout the full lifecycle of the project in respect to market rates, skill set availability (locally and offshore), market events that may affect rates and availability and guidance in regards to rate reviews (up or down) that may be necessitated to ensure contractor retention, or to take advantage of market depressions to gain further cost savings where appropriate.